Gourmet Direct Shopping Terms and Conditions
All transactions are billed in New Zealand Dollars.
Cancelling an order
Should you wish to cancel a transaction we ask that you notify us by 1pm on the day you have nominated for dispatch. If you would like to query the charges to your card please phone us on 0800 737 800 or for callers outside NZ phone +64 6 8337966.
Keeping your details safe
Remember you must notify your bank or credit card provider as soon as you discover unauthorised use of your credit card.
Whenever you shop through the Gourmet Direct website we take every possible precaution to ensure that your transactions are as safe as they can be.We have taken, and continue to take, every possible step to keep your customer details safe.
Our Service Promise to you, our valued customer
Your complete satisfaction is very important to us at Gourmet Direct. Our promise is to provide the very best service that we can. We are your source not only for the products that Chefs use but also for great advice for preparing and cooking our products, recipes, top Chef’s tips and the latest trends in the cuisine world.
We are just a phone call away on 0800 737 800
Consistently superior products
When you choose Gourmet Direct premium meat products to say thank you to special friends, clients or staff, you are delivering the very best.
We go to enormous lengths to ensure that the product you buy from us is perfect every time. Our product is consistently superior.
The reason is that we source all our meat products to pedantic specification. Our suppliers are experts in their field with plenty to choose from to ensure that they are able to supply us with only the very best meat, so that we can deliver you an extraordinarily consistent product every time. Our products will always look the same, feel the same and taste the same so that each new order is just as delicious as the last!
All our products are backed by our 100% Satisfaction Guarantee.
We regret we are unable to issue a credit where more than 30 days have passed since delivery.
What to Expect
Gourmet Direct products are of the freshest and highest quality and are dispatched in sophisticated packaging systems that require refrigeration within two hours of receiving your product.
Estimated Pack Prices
Please note that many of our products are quoted in ESTIMATED PRICE per pack only. This means that we cannot give you an exact price on the product until we weigh it out when filling your order. This means that you pay for exactly what you receive. We deal with a natural product so specifications can change without notice. Where the amount to bill is more than 10% above or below your estimated price, our customer service team will call you to approve your order total before dispatch. See here for an example of a weighted, estimated price product: Rose Veal OP Rib Rack.
All frozen products are fresh when frozen. Use by dates on frozens usually refer to chilled state expiry! In the rare event that any goods arrive in less than the superb condition in which they were sent, advise us immediately and we will issue a replacement or credit promptly.
Out of Stock items
While we make every effort to fulfill your order occasionally products will run out due to unprecedented demand. Where we are unable to supply a product one of our customer services staff will attempt to contact you to arrange a replacement or to defer delivery. In cases where your order involves a gift pack and we cannot contact you, we will replace unavailable product with a delicious replacement of equal or enhanced value.
Our office hours are Monday to Friday 8am – 5pm. Outside those hours, just leave us a message on Freephone 0800 737 800 or email firstname.lastname@example.org and we’ll be back to you, sooner than you think!
Our Ahuriri Store
You are always welcome to visit one of our retail store in Napier, Hawkes Bay. Write to us at PO Box 12207, Ahuriri, Napier.
We also have a Chat Bot on our site so you can chat to us while you shop.