We accept all major credit cards including Visa, American Express, Mastercard and Diners Club cards.
All transactions are processed in New Zealand dollars (NZD). Gourmet Direct reserves the right to change pricing without notice.
In the event that something unusual happens and we need to refund payment for part or all of your order, please contact us as soon as you become aware of an issue (if we haven’t spotted it first!) and we will investigate and process your refund WITHIN 24 HOURS or send replacement product immediately.
After 30 days have lapsed since your purchase we reserve the right to decline your refund request.
For product issues, we ask that you advise us immediately, on receipt of your order, if you believe you have not received products ordered, you have received the wrong product (or the wrong order – it happens!), there is an issue with your invoice (perhaps an error in charging) or you are not happy with any product received.
Please don’t stress about an order issue. We want to ensure your happiness and will do everything in our power to swiftly resolve any problems you face.
Please phone 0800 737 800 to chat to our friendly Customer Service team or email email@example.com
RURAL DELIVERIES – IF YOUR MAIL COMES IN A VAN, YOU ARE PROBABLY RURAL!
If you have taken responsibility for a rural delivery, against our advice, we will be unable to refund or replace products spoiled due to delivery delays.
Rural post carries the rural courier parcels and the drivers make only one run per day, this means the driver only has to meet a three day delivery window with ALL the freight they carry.
To avoid this occurrence, we recommend you take the advice of our experienced customer service staff and arrange delivery to an urban address.
Gourmet Direct only works with trusted suppliers with established reputations for quality in New Zealand (and often International) food market.
Gourmet Direct chilled or frozen meat products are already aged and vacuum packed for maximum flavour, texture and shelf life. Each product is produced to strict specification delivering you consistently stunning product every time.
Every order is packed by hand with recyclable packaging including reusable gel ice-packs to ensure your package travels safely with the least possible temperature fluctuation.
We deliver Nationwide within New Zealand 5 days a week, Tuesday to Saturday. We regret that owing to MPI regulations, we are unable to send meat products overseas.
We understand things change – more people coming for dinner? If you need to change your order, please call us as soon as you can on 0800 737 800 and we will do our very best to make the required changes to your order or email us at firstname.lastname@example.org or both if its urgent!
If disaster strikes and you need to cancel your order, don’t stress. We will help if we can. We are often unable to cancel your order after 1pm on the day of dispatch in the months of January through November and especially during peak times. (Christmas, Easter. Level 3 or 4 COVID lockdowns). We will do our very best to help however things become impossible once your order is within our distribution network. Once we cancel your order, any charges made against your card will be refunded within 24 hours,
To encourage you to order more frequently, we have reduced our freight rates within the North Island to just $15.00. Your order will still receive the same great care and attention as it is handpicked and packed and shipped to you on an overnight service. That is just $15 per order, delivered in the North Island, no matter how many boxes we send. South Island freight is $28.00 per order on an overnight service.
All orders over $200 in product value are eligible for a full freight discount – that means freight costs you nothing when your order exceeds $200. Use Code FF200 to remove the freight. This applies to all orders, all over New Zealand.
We need to receive your order by 1pm the day before you would like delivery between the months of January and November and outside of peak periods.(Christmas, Easter. Level 3 or 4 COVID lockdowns) You can expect your delivery from early morning and up to 6pm. At off-peak times of the year, we can often deliver with less than 24 hours notice. Call us to check this on 0800 737 800. We are often able to perform miracles!
While we cannot guarantee delivery overnight to your door in the country, we can help you to identify a suitable overnight delivery point in your area. We also have many rural customers who enjoy a great working relationship with their rural postie BUT if you cant tell us his or her christian name, we wont believe you! Typically this will be a local post shop or postal collection point where your order will be held for you to collect. Talk to our helpful customer service staff on 0800 737 800.
NB: We cannot compensate you for rural deliveries which go astray! If you insist on a rural delivery, we comply at the owner’s risk!
If you’re a Hawkes Bay local or you’re visiting Hawkes Bay on holiday, drop in to our Napier outlet store and stock up. Our full range of Beef, Lamb, Venison, Rose Veal, Pork, Poultry and more is there for you to view 7 days a week.
Store Address: 17 Mahia Street, Ahuriri, Napier, Hawkes Bay 4140 Ph: 0800 737 800
Opening Hours: Monday – Friday from 9am until 5pm, Saturday from 9 am until 4.30pm and Sunday from 9.30 am until 3.30 pm
We also offer free delivery across Hawkes Bay for orders over $80. Get your meat delivered.
Make sure we have your email address and we will advise you of your individual tracking number once your order has been dispatched. If we have your mobile number too, then you will receive a text on delivery of your order.
If you are at all worried about your delivery, please phone us on 0800 737 800 or call the Courier Post Track’n’trace service on 0800 268 743 and follow the instructions to speak to an operator. Have your Tracking Number handy. Remember to check your email for tracking details.
Our frozen products are snap frozen to swiftly seal in the natural properties of the meat guaranteeing your product defrosts in mint condition. Slow freezing in your domestic freezer can dry and stress meat by comparison. Our products are frozen freshly processed so as to minimize the chances of bacteria development.
Your frozen product will arrive with it’s fresh-cut Use By date displayed. This date refers to it’s CHILLED state shelf life and may be well before the date of delivery. This is normal. Once the product freezes down it takes on a new lease of shelf-life! Industry regulations mean that most NZ food products display a Use By date which refers to their pre-frozen state. (Please contact Customer Services on Freephone 0800 737 800 for further explanation)
If you are travelling with your order, why not ask us to freeze it down professionally for you at no extra cost.